FAQ’s

Columbus Ohio’s #1 Dog Daycare Resort.

Frequently Asked Questions

What are your hours?

Monday – Friday 7am – 6:30 pm
Saturday – 9am – 12:00 pm
Sunday – 3 – 6 PM. Excludes holidays when we are closed in observance of the day.

* Closed on the following Holidays:
New Years Day – Easter – Memorial Day – Independence Day – Labor Day – Thanksgiving – Christmas
No Pick-ups, drop-offs or daycare on Holidays

We will have special hours of pick-up/drop-off on the days before certain Holidays and Day Care will be closed or limited to a certain number of dogs, so please call to check our hours of operation prior to and just after a Holiday.

*Credit card Holds are required for all new clients or you may drop off a refundable cash deposit of $70 to secure your reservation. We have a 48 hour cancel/no- show policy. If you do not cancel within 48 hrs of your appointment and do not show up a $70 charge will be applied to your card for the lost use of space.

What are your late fees?

Dogs not picked up by 6:30pm will be setup for another night of lodging and appropriate charges will be applied to the account.

Do you provide pick up and drop off service?

Not at the present time

What is your application process?

1) Fill out preregistration questionnaire (link to application is on the home page of this site).
2) Setup assessment of dog(s) with our Canine Behavior Counselor prior to pet(s) first stay. Please call for an appointment!

What should I bring for my dog(s) during their boarding stay?

Bring your dog’s food (pre-bagged meals are strongly encouraged) and any medications for your pet’s stay. Pets must be fed before coming in for their boarding stay (busy check-in times can make it so that belongings can be checked in hours after a pet arrives so please feed them prior to their arrival!)
Please leave all food bowls at home unless your pet uses a special bowl such as a slow-feeder.
We have plenty of toys, beds and blankets. It is not necessary to bring these, but if you wish you may bring one toy and a blanket for your pet.
Please keep all rawhides at home, they are a significant choking hazard.

What are your vaccination requirements?

For dogs: Influenza, Bordetella, Rabies, DHLPP (Distemper 5 in 1), current on flea & heartworm preventative. For Cats: FVRCP & Rabies

Vaccinations should be administered at least 48 hours prior to visit.

We can administer Bordetella treatments prior to visit here at Lucky Bones for a $20 fee. Must be administered at least 48 hours prior to stay to allow time for the treatment to take effect.

* please note any dog brought in with fleas will be charged for a flea bath.

Have you ever turned down any dogs before? If so, for what reasons?

We turn down only those that are overly aggressive, not current on vaccinations, those recently ill who may be carriers, or dogs not spayed or neutered over the age of 6 months old.

Can my dog still get sick although current on all vaccines?

Yes. All our clients must be current on all vaccines. However, there are many strands of viruses out there and some dogs may have a weaker immune system than others. We keep our facility extremely sanitary but we are a daycare and just like kids going to daycare, they can sometimes catch a bug and get sick. We discourage any dogs with any symptoms from coming into our facility.

Do you have separate areas for large dogs and small dogs?

Yes. Both playrooms have toys, beds, and gym like equipment.

Is your facility indoor or outdoor?

Indoors and out!

Do you provide dog treats? How many times do you feed the dogs?

In accordance with owner’s instructions.

How often do you provide water?

Continuously.

Do you provide dog toys? Can we bring our own toys and other personal belonging?

Yes. No personal toys allowed in daycare, but toys are allowed in our individual boarding runs.

Can my dogs share a kennel?

Yes, if they can eat together without conflict. If they must be separated to be fed then they must be boarded in separate kennels.

Can I bring lunch for my dog’s daycare visit?

We are restricting daycare lunches to puppies aged 6 months or younger

What is your cancellation policy?

48hrs cancellation notice required or a $68 fee will be applied.

Do you have a nap time?

Yes. At least we try…

Where is the nearest vet? Do you have a vet on call?

Many Veterinarians are within a couple miles and they have a very good relationship with us.

What do you do in case of emergency?

In an emergency, owners are notified immediately. If required, Veterinary services are sought.

Do you provide grooming service?

We offer full service grooming.

* Prices depends on breed

New groom clients must hold their first appointment with a credit card number or $25 refundable cash fee. We have a 48 hour cancellation policy – a $25 fee will be charged for no-shows without prior cancellation notice to make up for the lost appointment time.

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